Information & Communication Services

Tecumseh Computer Room I. S. staff

The Information & Communication Services (ICS) Department is mandated to play a leadership role in enabling the effective use of information and technology in all departments of the Town, so that the established department business objectives and corporate strategic objectives are realized. A key success factor in helping the ICS department with its mandate is building collaborative partnerships with the Town departments (our clients).

 The ICS department staff are driven by the highest professional standards and guided by the following principles:

  • We are committed to meeting and exceeding the expectations of our internal clients;
  • To follow-through on our commitment, we will partner with our clients to help them achieve and sustain business objectives through delivery and support of technology-based business solutions;
  • The resulting outcome of such achievements will be the continual growth of our organization as a knowledge and best-practices driven service provider to our residents and businesses.

Business Solutions - focus on identifying opportunities for delivery and deployment of new business solutions for all Town departments. Specific responsibilities of this unit include:

  • Business Needs Analysis
  • Definition of Requirements
  • Acquisition / Deployment
  • Project Management & Quality Control
  • Implementation
  • Support & Maintenance

Technical Services - focus on maintaining a reliable, secure, scalable and cost-effective corporate computing and telecommunications infrastructure. Specific responsibilities of this unit include:

  • Computing & Telecommunications Infrastructure Planning / Design
  • Capacity Planning
  • Security
  • Systems Administration
  • Performance Monitoring & Fine-tuning
  • Data Management
  • Assets Co-ordination

Client Services - focus on providing support and assistance to clients in the use of corporate computer and telephone facilities. Specific responsibilities of this unit include:

  • HelpDesk Support
  • Desktop (PC’s) Support
  • Rollout & Logistics
  • Troubleshooting & Diagnosis
  • Training

Communication Services - indudes the operation updating and maintenance of:

  • Town's website
  • Social media sites
  • Wifi zones,
  • Wide area network,
  • SCADA network,
  • GPS/AVL solution,
  • Digital Radios & Paging Systems
  • Citizen Mass Notification System

Corporate Branding - indudes consultation on design and appropriate use of the town's corporate logos as detailed in our branding guide.

Geographic Information Systems (G.I.S.) - focus on providing support and assistance to clients in use of G.I.S. mapping.

The Town of Tecumseh Geographic Information System (G.I.S) integrates computer hardware, software, and data for capturing, managing, analyzing, and displaying all forms of geographically referenced municipal information. Some examples of Municipal Information which is managed by GIS are:

  • Storm and Sanitary Sewers
  • Watermain
  • Fire Hydrants and Valves
  • Streets
  • Property Parcel Fabric
  • Zoning Information
  • Parks Information
  • Landmarks (Schools, Places of Worship)
  • Aerial Photography
  • Registered Plans
  • Ontario One Call locations
  • Road and Sidewalk patrols

 The GIS System allows us to view, understand, question, interpret, and visualize data in many ways that reveal relationships, patterns, and trends in the form of maps, reports and charts which helps answer questions and solve problems by looking at data in a way that is quickly understood and easily shared.

The online mapping website can be found here:

For further information, contact the Information & Communication Services Department, located at the Municipal Offices, 917 Lesperance Road, Tecumseh, Ont. Tel.519 735-2184 ext. 108      Fax # 519 735-6712.

The Information Technology Department is supported by:

Name Title Extension Number Select to contact by email
Shaun Fuerth Director Information & Communication Services 108 Contact person by email
David Doyon Systems Analyst 130 Contact person by email
Jamie Kell GIS Technician 127 Contact person by email
Jose Florian GIS Technician 110 Contact person by email