Accessibility

The Town is committed to providing high quality customer service. We welcome public input as it helps to identify areas where changes are required and ways in which we can improve the delivery of goods and services.

You can provide us with your feedback in a variety of ways. Feedback can be provided by completing the Accessible Customer Service Complaint and Feedback form or by contacting the Clerk.

We are happy to accommodate your accessibility request. If you require an accessible document or communication supports, contact our Clerk.

The Accessibility for Ontarians with Disabilities Act, 2005, (AODA) provides that municipalities must establish an Accessibility Advisory Committee. The responsibilities of TAAC are:

• Provides advice to Council, each year, about the preparation, implementation, and effectiveness of the municipality's Accessibility Plan
• Reviews blueprints and designs;
• Tours existing facilities and suggests improvements;
• Carries out all obligations of an Accessibility Advisory Committee as established by the AODA.

View Committees for more information on TAAC.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is an important accessibility law. The goal is to create provincial accessibility standards and make Ontario completely accessible by 2025.

Governments, businesses, and other private organizations that provide goods, services, and facilities to people in Ontario will have to meet accessibility standards. The following are the standards in the Integrated Accessibility Standards Regulation under the AODA:

• Customer Service
• Transportation
• Information and Communication
• Built Environment
• Employment

Policy 66 - Accessible Customer Service

Policy 79 - Integrated Accessibility Standards Regulation (IASR)

Policy 81 - Employment Practices: Recruitment, Retention, Notification, etc.