Accessibility

The following are the current policies of the Town:

• Policy 66 - Accessible Customer Service
• Policy 79 - Integrated Accessibility Standards Regulation (IASR)
• Policy 81 - Employment Practices: Recruitment, Retention, Notification, etc.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is the leading legislation with the goal to create provincial accessibility standards and make Ontario completely accessible by 2025.

The following areas are standardized in the Integrated Accessibility Standards Regulation under the AODA:

• Customer Service
• Transportation
• Information and Communication
• Built Environment
• Employment

The Town would be happy to accommodate your accessibility request. If you require an accessible document or a communication support, please contact the Clerk.

The Town is committed to providing high quality customer service and it welcomes public input as it helps to identify areas where changes are required and ways in which we can improve.

You can provide us with your feedback in a variety of ways, including by completing the Accessible Customer Service Complaint and Feedback Form or by contacting the Clerk.

The Accessibility for Ontarians with Disabilities Act, 2005, (AODA) provides that municipalities must establish an Accessibility Advisory Committee. The responsibilities of TAAC are:

• Provides advice to Council, each year, about the preparation, implementation, and effectiveness of the municipality's Accessibility Plan
• Reviews blueprints and designs;
• Tours existing facilities and suggests improvements;
• Carries out all obligations of an Accessibility Advisory Committee as established by the AODA.

View Committees for more information on TAAC.